The law first
Everyone we work with follows the laws that apply to their work, wherever that work is done. The law is where the bar begins, not where it ends, and where our standards ask for more, we all meet the higher bar.
{Vendor, Partner, Peer Standards}
Good for the house. Good for the buyer. Good for society. What we expect from the vendors, partners and suppliers who work on our clients’ orders.
Everyone we work with follows the laws that apply to their work, wherever that work is done. The law is where the bar begins, not where it ends, and where our standards ask for more, we all meet the higher bar.
Work meets specification and arrives when promised. Products are safe for their intended use, and we expect to hear in advance about a change of materials, process or facility.
At every touchpoint and in every engagement, a brand shows, from its inception to every aspect, from the humans and infrastructure it engages with, who it is. The quality of those people and their electrotechnical expertise is critical, and so is working safely and with respect. So we appreciate and work with the very best: people who take pride in their craft, communicate clearly and warmly in every message, dashboard and AI-assisted exchange, and treat everyone they work with as the professional they are. We require vendors who, of course, pay fairly and lawfully, hold exceptional standards of safety and scrutiny, and invest in their workers’ wellbeing, prosperity and growth, with no forced or child labor, harassment or discrimination, ever.
Honest dealing. No bribes or kickbacks, and conflicts of interest disclosed.
Client artwork, files, lists and tooling are used only for the job they were provided for, and are not shared or reused.
Health, financial and personal information is handled with care, and under the agreements the work calls for.
We know who is doing the work before another company joins one of our orders. Our manufacturing partners and vendors are paid promptly, in advance or on completion, well within the timelines Virginia’s prompt-payment laws set, and never made to wait on a client’s payment. Clients can see in their dashboard that their job’s subcontractor was paid, and who it was.
Public conduct consistent with these values, and respect for the people a business works with and serves. We do not work with people or entities that incite, promote or fund violence or unlawful acts against others. If anyone crosses that line, we disengage immediately. This one is not negotiable.
Sensible use of materials, lawful disposal, and a better option suggested when one exists.
Straight answers, and prompt notice when something changes or goes wrong.
This is a loose version of our expectations. For data security purposes we do not publish all of our manufacturing and vendor standards. For more information, refer to our Trusted Vendors.
This document states the standards Hako Shikin Manufacturing applies to vendors, partners and suppliers engaged on a client order. It states intent and the basis of selection. It does not define acceptance criteria, remedies or obligations, and it does not form part of any agreement.
The binding requirements are issued with the purchase order and the supply agreement and are not published. They address, among other matters: specification and revision control; inspection, acceptance and rejection criteria; nonconformance and corrective action, with defined response times; records retention and right of access; prior written approval of subcontracted work; confidentiality and data-handling obligations; insurance and indemnity; and remedies on breach. They are released to a prospective vendor under a confidentiality agreement, on request, before quoting.
Where this summary and a contracted requirement differ, the contracted requirement shall govern. Where either sets a standard higher than the law applicable to the work, the higher shall apply. No omission from this document relieves a vendor of a contracted obligation.
Data security is provided through our vendors, including Fortinet, Cloudflare and documented data-compliance programs. The same obligations are carried through to any vendor, partner or supplier engaged on a client order, and are set out in the documents withheld above.
The vendors, partners and suppliers who work on a Hako Shikin order, and the suppliers they use for that work. We ask them to carry the same expectations into their own supply chain.
We consider these standards when we choose who to work with, and we may ask how a vendor, partner or supplier meets them.
Questions about these standards can be sent to jenny@pops4.com.
These standards describe what we expect. They are not a contract, do not create rights for anyone, and do not change the terms of any written agreement. We may update them at any time.